FAQ – Frequently Asked Questions

❓ Frequently Asked Questions

📦 Delivery

What are the delivery times?
Orders are shipped within 1 to 2 business days. Delivery within mainland France then takes 3 to 5 business days.

Is delivery free?
Yes, delivery is free for purchases over €50 in mainland France.

Can I track my order?
Absolutely. As soon as your order is shipped, you will receive an email with your tracking number to follow your package in real-time.

🔄 Returns & Refunds

What is your return policy?
You have 30 days from receipt to return an item in its original condition, with its packaging and tags.

How do I initiate a return?
Contact us by email at mehdi.ouandjli@hotmail.fr, indicating your order number and reason for return.

How long does it take to get a refund?
Refunds are processed within 10 business days after receipt and validation of the return.

💳 Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are secured with SSL encryption.

Is my banking data secure?
Yes. We never have access to your banking information. Transactions are handled by Shopify Payments, which is PCI DSS certified.

🌿 Products

Are your products cruelty-free?
Yes, our entire range is cruelty-free. Several products are also vegan and organic, as indicated on each product page.

Are your products suitable for sensitive skin?
The majority of our formulas are gentle and suitable for sensitive skin. Consult the ingredient list on each product page or contact us for personalized advice.